Frequently Asked Questions

What is the Pingo Rx Savings Card?

The Pingo Rx Savings Card has been designed to lower the cost of prescriptions. There is no registration required to utilize the card and the program is absolutely free.

Is there an enrollment or application fee?

No, there is no enrollment or application fee required to obtain or use the card.

Can you print a card for me as I do not have a printer/internet?

Yes, Customer Service can print you a card and either fax or mail it to you. Call the Pharmacy & Member Help Desk at (877) 684-0032 to speak with Customer Service.

Are there discounts on diabetic supplies?

Yes, The Pingo Rx Savings Card provides discounts on diabetic supplies such as test strips, syringes, and glucose monitors; however, a prescription from your doctor is required.

Where can I use The Pingo Rx Prescription Drug Card?

Your card can be used at over 60,000 participating pharmacies nationwide including all major chains. To find a participating pharmacy please search our pharmacy locator or call the participant help desk at (877) 684-0032.

Can I use The Pingo Rx Savings Card in any US State and Puerto Rico?

Yes, if the pharmacy is contracted to accept the card.

What if my pharmacy will not accept The Pingo Rx Savings Card?

All participating pharmacies will accept The Pingo Rx Savings Card. If you are denied the use of your card at a participating pharmacy, call our 24 hour pharmacy help desk at (877) 684-0032 to resolve the service issue.

Can you tell me what my discount will be on my drugs?

Pricing can be provided by calling the Pharmacy & Member Help Desk at (877) 684-0032 or it can be located on our website at drug pricing.

Will I ever pay more using the card than I would without the card?

No, cardholders will always pay the lower of The Pingo Rx Savings Card contract price or the pharmacy’s usual and customary price.

How is pricing for prescription drugs determined?

The Pingo Rx Savings Card provides savings on both generic and name brand prescriptions. It allows for unlimited use by the participant and his/her family. Prescription drug costs vary by pharmacy due to differences in both retail and wholesale prices for their products. When the pharmacy’s usual and customary charge (retail price) is lower than the Pingo Rx Savings Card discounted price, participants will always pay the lower price.

Are there any restrictions because of age or current medical conditions?

There are no restrictions due to age or any health conditions you may have.

Can anyone in my immediate family use my ID card?

Yes.

How will my personal health information be maintained?

Although Pingo Rx does not have direct access to your personal health information, certain demographic and claims information may be shared among affiliates and partners to better serve your health needs including but not limited to marketing and research. By using your card for discounted drugs, you are agreeing to such sharing of information.

Do I have to pay at the time of service?

Yes, you must pay the provider once you’ve received the prescription. Participating pharmacies have an agreement that they will not bill the participant for the difference between their usual fee and the reduced fee.

Can I use this card if I have insurance?

Yes, but only in the following circumstances and you should ask your pharmacist whether using the card would save you money: The drug is not covered under your insurance plan You have a cap on coverage that has been exceeded such that all future prescription costs in the plan year must be paid at 100% You have a high annual deductible that you don’t believe you will reach given a low monthly prescription drug expense (e.g. $500 deductible with a monthly drug cost of $15) You have a high co-pay which exceeds the cost of the prescription if you used the Trusted RxCoice Savings Card (e.g. $10 co-pay for all prescriptions but a drug that is $7 when the card is used vs. insurance)

Can I use the card if I am on Medicare, especially when I enter the “doughnut hole” in my coverage?

You should not use the card for Medicare covered prescriptions as the coverage obtained through Medicare should be more advantageous. However, if the drug is not covered as part of your plan and you typically would pay full retail cost for the prescription, the card can be used.

Can I use the card if I am not a legal citizen of the United States?

Yes, Pingo Rx does not need any personal information about you except your name.

Can I use the Pingo Rx Savings Card for prescriptions for my pets?

Yes, If the prescription is also used to treat human conditions you can fill your pet medications at any of our participating pharmacies.